Skip to content
Fat SpiderTry the workflow check
Business systems & automation

Less time spent
on routine admin.

Fat Spider helps business owners sort out the admin that keeps taking up their day: copying information between systems, chasing updates, and remembering who needs a follow-up. We review how you handle that work and set up changes to make it easier to manage.

Try the workflow check Talk to Ash
An example

The job is done.
The office is waiting.

A technician finishes a job, but the office still needs the notes before it can close it out. Someone has to notice they are missing, then ask for them.

Illustrative workflow01 — 03
01
Field teamWork completed
02
The handoffThe job notes are missing

The office has to contact the technician.

03
Office teamCheck the notes and close the job

One possible change: flag jobs with missing notes and assign someone to follow up, so the office can see what is still outstanding.

01 / What we help with

Does any of this
sound familiar?

These are examples of the everyday problems we look at.

01Handoffs

Nobody knows who is following up.

A customer asks for an update. The office checks the spreadsheet, messages the person doing the job, and waits for a reply.

Who needs the update, and where should they find it?
02Repeated work

You keep entering the same details.

Someone copies customer details from an email into one system, then enters them again somewhere else. Corrections mean doing it all twice.

Can the information be entered once?
03Visibility

You find out when the customer calls.

An unanswered enquiry or an overdue task can sit unnoticed because nobody has a reliable way to see what still needs attention.

What needs checking before it becomes a complaint?
02 / The approach

How we would
work together.

The work might involve changing how a task is handled, configuring your software, or connecting tools so information no longer has to be copied by hand.

  1. 01

    Show us how you do it now.

    Pick a task that causes trouble regularly. We walk through a recent example with you: who does what, which tools they use, and where they have to chase, wait, or repeat a step.

  2. 02

    Agree on what to change.

    We check whether your current software can handle it, then propose the work, the cost, and how to check whether it has helped. You decide whether to go ahead.

  3. 03

    Try it before relying on it.

    We set up the agreed changes and test them with sample work. Before you start using them, we walk you through how they work and what to do if something goes wrong.

03 / Before anything goes live

Know what
is changing.

You should know what the system does, what it has access to, and who to turn to when it needs attention.

  • You approve the work before we start.
  • We agree on what access is needed.
  • We agree on which actions need your approval.
  • You get instructions for using and maintaining the setup.
Start with one exampleSelf-guided workflow check

Which task would
you change first?

Describe something you regularly have to chase, copy, or check. The tool suggests questions to help you examine the problem. It is a starting point for thinking it through.

Try the workflow check Leave out confidential details.
Your description is not saved or sent to us.